Product Education Manager

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Product Education Manager is responsible for delivering impactful and engaging training to ensure customers are equipped to adopt and maximize the value of Entrata’s platform. This role plays a key part in enhancing the customer experience, building advocacy, and driving platform adoption through expert-level instruction and training. Working collaboratively within the Product Education team, the role requires creativity, clear communication, and a commitment to continuous improvement in educational delivery. *Note: If located in Utah, this would be a hybrid role.

Responsibilities

Design and deliver customized training programs tailored to the unique needs of customers. Conduct instructor-led training sessions in both virtual and in-person environments for end-users, partners, and internal stakeholders. Develop subject matter expertise across all Entrata products and services to ensure accurate and effective knowledge transfer. Present technical information in an accessible and engaging manner suitable for a wide variety of user profiles. Lead live training sessions at company-hosted events, including presentations to large audiences. Independently manage curriculum development, content updates, and logistical execution of training initiatives. Maintain high performance by meeting deadlines and key performance indicators. Promote open, empathetic communication and collaboration with clients and colleagues to identify and solve challenges.