The posting, in Insomnia Cookies's own words
archived Sep 8, 2026Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Lakewood, Ohio store located at entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
Comp & Sweet Position Perks:
· base salary (up to 60K) plus monthly bonus compensation package. · a $50.00 per month cellphone data plan stipend. · enrollment in our Cookie Jar deferred compensation program. · excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. · 401K with contribution match. · 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. · Enrollment in our Cookie College learning/training platform. · free cookies, awesome swag and so much more!
Read the full posting ↓
Job Duties & Position Focus:
· Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. · Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. · Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. · Manage and audit inventory to maintain proper controls. · Create and execute fun, local marketing drops. · Create and drive in-store recognition programs/contests.
What we seek:
· 3+ years of management/leadership experience in a restaurant or retail establishment · Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) · Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business · An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests · A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System · Familiarity with using commercial convection ovens - a plus