Senior Analyst - Client Servicing

Nium, the Leader in Real-Time Global Payments Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.

Key Responsibilities:

Client Support & Query Resolution : Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution. Onboarding & Account Management: Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives. Client Engagement: Communicate product updates, enhancements, and industry developments. Gather feedback to improve services. Reporting & Analysis: Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention. Collaboration: Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations.