Manager, DTC Business

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com. Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®. We need a Manager, DTC Business to own the shipping program behind our fast-growing direct-to-consumer business end to end. In this role, you will negotiate with carriers, decide how and when we buy labels, protect delivery promises, and drive the share of orders we deliver in two days or less, while partnering with Product to turn ideas into shipped improvements. This is a business-owner role, not a coordinator role. This is a full-time role based in the office in Lehi, Utah.

What is a day in the life of a Manager, DTC Business?

Carrier management and negotiation Manage relationships with national, regional, and last-mile carriers, including performance reviews, escalations, and capacity planning Lead rate negotiations and contract renewals, building the case with volume forecasts, zone and service-level mix, and benchmark data Evaluate and onboard new carriers and services Delivery speed and network strategy Drive growth in the percentage of orders delivered in two days or less as new buildings come online, including decisions on inventory placement, injection points, cutoff times, and carrier-to-building assignment Set and track delivery promise accuracy, on-time performance, transit time by lane, and cost per shipment Optimize between speed and cost so the business can choose the right service level for each situation Label purchasing and shipping logic Understand and impact the business rules for how and when we purchase labels, and which service is selected Work hand-in-hand with Product to design, test, and ship improvements to rate shopping, service selection, and label timing that lower cost and/or improve quality Partner with warehouse operations to keep warehouse and carrier timelines aligned (pickup windows, cutoffs, manifesting) so shipments are not missed Customer experience escalations Serve as the escalation point for Customer Support on carrier and program performance Find root causes, whether carrier, warehouse, or system, and close the loop with permanent fixes rather than one-off workarounds Manage carrier claims and service-failure recovery Program, P&L, and metrics Own the shipping P&L: forecasting, budgeting, variance analysis, and cost-reduction roadmaps Utilize AI to deep dive processes and data, build and maintain scorecards for leadership (cost per package, delivery speed mix, on-time rate, claims rate, and customer contact rate), and build vibe coded solutions to test with Product before adding to roadmaps Report regularly to senior leadership with clear recommendations, not just data