The posting, in TTEC Digital's own words
archived Sep 4, 2026At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
What you will be doing:
Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels) Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB, Kinesis, and CloudFormation/Terraform connecting Amazon Connect to backend systems (Pega CRM, internal APIs) Implement infrastructure as code (Terraform/CloudFormation) for repeatable, CI/CD-driven deployments across environments Support country go-live rollouts configuring Amazon Connect instance setup for scaling from pilot (Hungary) to 80+ countries and 40+ languages Contribute to WFM delivery Amazon Connect forecasting, scheduling, capacity planning configuration, and real-time/historical reporting integrations Collaborate with programme stakeholders participating in sprint ceremonies, providing technical input to architecture decisions, and communicating progress to project/programme managers Create reusable artefacts technical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews.
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Skills and experience you will bring:
Bachelor's degree in Computer Science, Engineering, or equivalent professional experience 5+ years of hands-on software development or cloud engineering experience Demonstrable experience delivering multiple Amazon Connect implementations in enterprise environments, including design, integrations, routing, telephony, and production support. Proficiency in Python or Node.js with production deployment experience Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, CloudFormation or Hands-on experience with development and integration of contact centre platforms with CRM/backend systems Experience with pipelines, version control (Git), and infrastructure as code Ability to work effectively within cross-functional teams in a complex enterprise environment Applicants must have the permanent right to work in the United Kingdom. Sponsorship is not available for this position.