Agent, Guest Service Center, Costa Navarino (2027)

Be Part of Our Story. Grow with Us. Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do. Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences. This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination. We are looking for an Agent, Guest Service Center to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino. In this position, you will be part of our Guest Service Center team, delivering exceptional service and creating memorable experiences for our guests. You will contribute to the high standards of hospitality that define Costa Navarino, working in a dynamic and professional environment where every interaction matters.

Responsibilities

Handle and record guest requests received via phone, WhatsApp, the Marriott Bonvoy app and email, ensuring timely and attentive service. Manage wake-up calls, call screening, call forwarding and conference calls in a professional manner. Take and accurately enter in-room dining orders, maintaining a strong knowledge of the menu. Provide guests with information and assist in arranging personalized itineraries, excursions and transportation. Coordinate with other hotel departments to ensure guest requests are handled efficiently and any issues are resolved promptly. Follow up with guests to ensure their requests have been resolved and their expectations have been met.