Agent, Spa Reservations, Costa Navarino (2027)

Be Part of Our Story. Grow with Us. Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do. Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences. This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination. We are looking for an Agent, Spa Reservations to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino. In this position, you will ensure guest satisfaction across all spa services in line with Costa Navarino standards. You will provide courteous and efficient service, offering personalized consultations on spa treatments and products in person, over the phone and via email.

Responsibilities

Manage spa reservations, changes and cancellations accurately, confirming appointments and communicating relevant spa policies. Provide detailed information and personalized recommendations regarding spa treatments, packages, products and services. Respond to guest inquiries and concerns promptly, professionally and with discretion. Provide spa concierge services and assist guests with relevant resort information and requests. Maintain up-to-date knowledge of spa operations, treatments, products, promotions and policies. Promote spa treatments and retail products through effective selling and upselling techniques. Maintain an organized, clean and professional reservations area while ensuring a safe working environment. Follow Health & Safety requirements, hotel policies, SOPs and Brand Standards while supporting smooth daily spa operations.