Agent, Whatever / Whenever, W Costa Navarino (2027)

Be Part of Our Story. Grow with Us. Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do. Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences. This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination. We are looking for an Agent, Whatever / Whenever to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino. In this position, you will be a key point of contact for our guests, delivering personalized service and ensuring that every request is handled promptly and professionally. Combining Concierge and Guest Service Center responsibilities, you will help create seamless and memorable experiences throughout each guest’s stay.

Responsibilities

Handle guest calls, messages, emails, requests and inquiries promptly and professionally. Respond to special requests and provide personalized assistance based on individual guest needs. Provide concierge services and create tailored itineraries based on guests’ interests and preferences. Offer recommendations on local attractions, restaurants, tours, activities and entertainment. Arrange restaurant reservations, excursions, tours and transportation services. Coordinate with the appropriate departments to resolve guest requests, concerns or issues efficiently. Follow up with guests to ensure requests have been completed to their satisfaction. Monitor unanswered calls and guests on hold, ensuring timely communication and follow-up. Ensure all guest communications are handled within established brand standards and response times.