The posting, in Journey Beyond's own words
archived Nov 1, 2026Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Red Cat Adventures and Whitsundays Jet Ski Tours are our innovative, fast paced and fun adventure tourism business that is passionate about the experiences we offer. We are involved in a number of environmental and educational projects in the stunning Whitsundays, that showcase our local marine environment. About Journey Beyond Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
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The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours. Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort. Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About the role
We are looking for a motivated and enthusiastic individual to join our team! The Reservation Administrator is responsible for ensuring a seamless, exceptional guest experience each time. The role is responsible for the effective and efficient administration of the end-to-end reservation process to achieve results. Building effective relationships with both external stakeholders and internal stakeholders to promote exceptional experiences, showcase the range of product offerings across the division and maximize booking opportunities for the division.
Your responsibilities may include but not limited to:
Administration of end-to-end reservations process Responding promptly and provide information to customer enquiries Confirmation, management, processing and cancellation of bookings Regular reporting Liaising with other tourism organisations Processing payments Coordinating services Collect and document customer feedback About you You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team! With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers.