The posting, in SIGMA's own words
archived Oct 23, 2026We are looking for a highly organized and customer-focused Sales and Order Support Administrator (Job Title: Administrator, Customer Service and Sales) to support our sales team and large commercial customer accounts. This is a business-to-business account and sales support position focused on customer order management, purchase order processing, account coordination, and communication across multiple areas of the business. This is not a call-center or retail customer service role. The ideal candidate has experience supporting business customers in a professional office environment and understands the importance of accuracy, proactive communication, and connecting customer needs with the right internal teams. You will work closely with Sales, Finance, Warehouse, Transportation, Product Management, brokers, and other business partners to help ensure customer orders are processed accurately and efficiently. Work Location: Onsite, Prince George warehouse location Travel: No regular travel required Salary Range: $51,000-$64,000
What You'll Do
Manage and support the order fulfillment process for assigned customer accounts. Input, process, and manage sales orders through the company's ERP system. Access, input, and maintain customer portals with accurate order and fulfillment information. Pull and review customer purchase orders and ensure orders are entered accurately and processed according to established procedures. Maintain a high level of accuracy when managing customer orders, pricing, purchase orders, shipping requirements, and account information. Generate and communicate customer order confirmations. Develop a strong understanding of assigned customer accounts and proactively identify their needs. Connect customer needs with Sales, Warehouse, Transportation, Finance, Product Management, and other internal partners to help ensure accurate and timely order fulfillment. Work with sales team members and brokers to ensure customer needs are understood and addressed. Follow up with customers regarding orders, requirements, changes, deadlines, and potential issues. Coordinate with Warehouse and Transportation teams regarding order status, shipping requirements, and delivery needs. Partner with Finance to review invoice accuracy and help resolve discrepancies. Monitor orders and proactively identify potential issues that could impact fulfillment or the customer experience. Answer and resolve customer and consumer questions professionally and efficiently. Generate reports and maintain tracking processes related to customer orders and account activity. Perform other duties as assigned.