The posting, in SupportYourApp's own words
archived Oct 20, 2026Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Source, contact and activate creators for projects and missions; Monitor creator performance, follow up on missed requirements, and provide feedback or re-training; Coordinate projects and workflows, ensuring deliverables are completed accurately and on time; Handle operational issues and escalations by investigating and driving them to resolution; Collaborate with other agents and cross-functional teams to ensure effective operations; Proactively identify and address issues to keep projects and market operations running smoothly; Investigate fraud and risk cases, taking appropriate action when needed; Track operational performance and KPIs using Google Sheets and internal tools; Identify recurring issues and contribute to process and operational improvements;
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What you need to succeed in this role:
Native Spanish and excellent English communication skills (both written and verbal at C1 level) is a must ; Solution-oriented mindset with solid project management skills; Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must; Ability to organize tasks, set priorities, and drive execution autonomously; Proactive approach with strong ownership of tasks and responsibilities; Detail-oriented approach; Excellent communication and interpersonal skills; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);